Frequently Asked Questions
WHAT IS THE TYPICAL PRODUCTION TIME? We appreciate your support and are eager to start working on your order so that you can receive it in a timely manner. All of our items are handmade in our woodshop, and as such the typical turnaround time is approx. 7-14 business days, and then an additional 2-3 days in transit.
WHAT IS YOUR RETURN POLICY? We will gladly accept returns for a full refund within 30 days of the date you received your order with the exception of any personalized items. Please follow the inscription/customization selections carefully when choosing to customize these products.
Returned merchandise must be in their original condition, unworn, unwashed and include original care tags intact. Ellie Beans reserves the right to refuse returns that do not match above criteria.
Original shipping charges are nonrefundable.
We cannot provide prepaid shipping labels for returns. All International return shipping and reverse duties are the responsibility of the customer.
Refunds can take up to 10 days to appear on your bank statement depending on your financial institution’s processing time.
HOW DO I FOLLOW YOU ON SOCIAL MEDIA? Besides signing up for our emails, the best way to find the latest sales, events and new products is to follow us on Facebook, Instagram and Pinterest. We encourage you to share your photos of our products and tag us. Thanks!
DO YOU HAVE AN AFFILIATE PROGRAM? Yes, we do! Our affiliate program allows you to earn as you share. More information will be here as we finalize the launch of this exciting new program. In the meantime, drop us an email and let us know you're interested!
WHERE ARE ELLIE BEANS ITEMS SOLD? Ellie Beans’ original designs and products are only available through the Ellie Beans website and the Ellie Beans Etsy shop. Ellie Beans does not authorize the advertisement or sale of its original products or designs through any other seller, and takes no responsibility for products purchased from any other company or seller.
ARE THE HEADBANDS WASHABLE? Yes. For best results, we recommend using a mild, soapy detergent meant for delicates that does not contain bleach in lukewarm water. Wash gently in the water, soaking for 2-3 minutes. Gently squeeze excess water out and allow headband to air dry. HOW
DURABLE AND STRETCHY ARE THE HEADBANDS AND BOWS? The headbands are very durable and stand up great with repeated use over time. Our 4-year old daughter wore one of our headbands to daycare for a week straight (she refused to take it off) and it still looked great. (Note: definitely remove headband at nap time though for safety!) The headbands fit our newborn baby as well as it fits our 4 year old. Just hand stretch them for an older child. They will return to almost their original size after 24-48 hours.
HOW TO I CONTACT YOU? Please send us an email anytime and we will get back to you personally. Our email is: firstname.lastname@example.org